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Mr. F. Francis Xavier

Chief Training Advisor
CP HR Services Pvt. Ltd.

Management Training & Development

An organization’s outlook towards developing its People will result in the competence of its People. A sustained continues effort towards individual employee development takes organizations the Extra mile. Not only does it result in better productivity & in turn achievement of larger goals, it creates a Culture which fosters Learning & Development, an engaged workforce & employee loyalty.
Organizations that believe in deriving its organization strategy through its People, it is imperative to invest consistently into them to deliver better.

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Our Training Philosophy

To enable organizations to increase productivity and performance through their people and to ensure people have the right skills to make business strategy happen.
Our In-Company training solution is all about your organization - we can work with you to identify your individual and companywide training needs to deliver courses that meet your needs, (Our methodology is to tailor these modules for the organizational requirements and culture)
CPHR Solutions has expertise in being able to insightfully understand the Training need of the Organization & suggest Learning tools & Methods with Adult Learning methods which provide experiential learning & thus a lasting retention.

The Training Model

  • Precise business and learning objectives are developed through in-depth analysis of existing and future needs, and organizational culture and processes.
  • Desired outcomes are met through a wide array of proven resources from an extensive Learning Provider Network, custom content creation, development and management services, and CPHR Solution’s integration expertise in selecting the appropriate combination.
  • Knowledge managers at CPHR Solutions work with clients to refine organization development objectives. They discuss and confirm organization/participant aptitude and profile, learning content requirements and the desired outcome to design an appropriate program.
  • Training solutions blend interactivity, animations, simulations, and evaluations to create events that engage learners, transfer knowledge, and produce results.

    • The Methodology

    Proprietary program and content development of CPHR Solutions are based on a proven four-step development process.
  • Supplements in-house OD resources with a network of instructional design experts, allowing quick response and delivery.
  • Results in audience-specific learning based on defined performance objectives.
  • Combines industry knowledge, instructional design expertise, and interactive delivery models to produce comprehensive learning solutions.
  • Consistent and periodic coaching and mentoring.

    • A wide array of training programmes

    For Executives and Asst Managers

  • Personality Development
  • Time Management Skills
  • Professional & Business Etiquettes
  • E-mail Etiquettes
  • Interpersonal Skills
  • Superior Customer Service
  • Effective Managerial/Supervisory Skills
  • Training on Retail Management
  • Effective Selling Skills
  • How to be a Team Player
  • Planning & prioritization

    • For GM, DGM, AGM and Managers

  • Time & Stress Management
  • Conflict Handling Skills
  • Effective Decision Making Skills(Planning & prioritization)
  • Assertion Skills
  • Team Building Skills
  • Behaviour Management or Interpersonal Skills
  • Career Development of your Subordinates
  • Team Leadership/ Organisational Leadership
  • Mentoring - how to share your Wisdom?
  • Behavioural Interviewing Skills
  • Presentation Skills
  • E-mail Etiquettes/Business Writing for Managers
  • Transaction Analysis
  • Negotiating Skills
  • Effective Selling Skills
  • How to Build Organisational Culture
  • Employee Empowerment
  • Creative Thinking and Problem Solving

    • ‘Leadership Development’ programs

    Our Artificial Intelligence powered tools use millions of project data points to ensure that your project is successful

    3 levels

    Monitors activity to identify project roadblocks

    Tactical Leadership

    First time managers / leaders

    Operational Leadership

    Regularly evaluates our talent to ensure quality

    Strategic Leadership

    Uses data from past projects to provide better delivery estimates

    Module-wise Details of the Training Programmes

    Personality Development or Personal Branding for Careers Success - 2 days
  • What is Personality
  • Determinants of Personality
  • Know your Personality - Temperament Test
  • Positive Thinking
  • How to Build Positive Self-esteem
  • SWOT analysis
  • How to handle Adversities
    • Time Management or How to be a Time Manager – 1 day
  • Characteristics of Time
  • Pareto Principle
  • Have you done Job Analysis of your Job?
  • What are Time Wasters?
  • What is Procrastination?
  • Time Management Tools
  • Personal Goal Setting
  • Delegation
  • Theory of Time Management by Stephen R Covey
  • Day-to-day Time Management Techniques
    • Stress Management – 1 day
  • What is Stress? Optimum Stress level
  • Your Personality & Stress
  • Symptoms of Stress
  • Identifying likely Stressors
  • Five ways of Dealing with Stress
  • Anger – combat with the enemy within
    • Communication Skills or Connectivity and Interactivity – 2 days
  • What is Communication? The Process of Communication
  • When Communication should happen? Formula of Communication
  • Communication & Perception
  • Barriers in Communication
  • Questioning Skills
  • Listening Skills
  • Telephone Techniques
  • Business Writing Skills
    • Interpersonal Skills – 1 day
  • Assessing your Ability to Deal with People
  • Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
  • You’re Interaction – making requests, refusing requests, giving advice, disagreeing, interrupting, bridging etc.
  • The difficult Personality Types
  • Emotional Intelligence – Transaction Analysis
    • Team Building – 2 days (non-adventurous outbound training on Team Building
  • Self-perception Inventory of the Team Members
  • Group Vs Teams
  • Attitude required to build Team
  • 12 C’s of the Team
  • Types of Dysfunction in a Team
  • Five Dysfunctions of the Team
    • Leadership Techniques – 2 days
  • What is Leadership?
  • Leaders Vs Followers
  • Managers Vs Leaders
  • Test your Leadership Potential
  • Your Personality – Conduit of Leadership
  • Team Leadership
  • Getting Organised
  • Problem solving
  • Leadership & Conflict Resolution
  • Assertiveness and Leadership
  • Creation of Intangible Assets
    • Employee Engagement through Effective Conflict Handling – 1 day
  • Transition from engagement to disengagement
  • What is Conflict?
  • Critical Features of Conflict Management
  • Types of Conflict
  • Conflict Resolution Techniques
  • Conflict and Organisational Culture
    • Supervisory/Managerial Skills – 2 days
  • Fundamentals of Supervision
  • Your Attitude and Productivity of your Staff
  • How to Demonstrate Authority
  • How to Delegate
  • How to Coach
  • How to Counsel
  • How to deal with Special problems
    • Behavioural Interviewing – 1 day
  • A brief about Recruitment Process
  • Interview - its significance in the recruitment process
  • Some Dos and Don’ts while conducting interview
  • Some Standard Questions and their expected Answers
  • What is Behavioural Interviewing? How is it different from Traditional interviewing?
  • What is STAR Technique?
  • Some competency based questions and their expected answers.
    • Personal Excellence
  • How to take and give feedback?
  • How to conduct Performance Appraisal?
  • Building Organisational Culture
  • Emotional Awareness
  • How to find Creative and Innovative Solutions
  • How to be a Motivator
  • Decision Making
    • Mentoring - how to share your Wisdom? – 2 days
  • What makes a good Mentor?
  • What Mentors do?
  • Manager Vs Mentor
  • Adapting & Managing a Change
  • Dimensions of Mentoring
  • Mentoring Process
  • Productive Confrontation
    • Assertion Skills
  • What is your Behavioural Profile?
  • Different types of Behaviours
  • What are Assertion Skills
  • What are the Barriers in Assertive Behaviour
  • What are different Basic Assertion Techniques
  • Assertion Techniques in Responding and Initiating
    • Negotiating Skills – 1 day
  • The concept of Negotiation
  • The Phases and Skills of Negotiation
  • How to Respond Resistance from others
  • Using DISC to understand Negotiating Styles
  • Responding to Unfair Tactics
  • Practice Negotiations
    • Anger Management – 1 day
  • Anger – the enemy within, its ill-effects on the body
  • Sources of the anger
  • Anger management strategies
  • Other techniques to manage the anger
    • Effective Selling Skills – 3 days
  • What is Sale? Primary skills of Salespersons
  • Preparation of Sales Plan, Why people buy?
  • Preparing for the Sales Interview, Grooming Skills
  • Structuring the Sales Call
  • Setting Agenda – Questioning Skills
  • Setting Agenda – Listening Skills
  • Identifying Needs – Buying Behaviour
  • Presenting the Solution – FAB Exercises
    • Effective Presentation Skills
  • What are Public Speaking Skills?
  • Body Language in the presentations
  • What to handle questions in the presentations
  • How to conduct presentations
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